Cancellations and Returns

Snug-A-Bug Babies offers a 100% satisfaction guarantee. Any order canceled after we begin work (often in less than 4 hours from the time of order) will result in a $20 charge. If you have requested to see multiple designs the cancellation fee is $20 for the initial design, and $10 for each additional design requested. Cancellation prior to proofs being complete will result in a full refund, paid by check. Cancellation of orders following completion of proofs will result in a total refund less design fees ($20). All cancellations must be made in writing to info@snugabugbabies.com.

If you are not satisfied with your Snug-A-Bug purchase, it may be returned for a refund less shipping and design fees ($20). Returns must be clearly marked on the outside of the package and sent by traceable means to Snug-A-Bug Babies. All returns must be received within 30 days of the original ship date. Please call us toll-free at 1-866-SNUG-A-BUG before returning any merchandise. Merchandise returned not following the outlined procedure will not be refunded.

A $25 cancellation fee applies whenever: We do not receive a response to an electronic proof within 30 days from the day your order is received. Your order will be cancelled and we will refund the cost, less the cancellation fee.